Privacy Policy - MJB CARE

MJB CARE

Privacy Policy
Effective Date: April 18, 2026

1. Introduction

MJB Care ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mj.care (the "Site") and use our healthcare services, including medical consultations, dental treatments, hair restoration, fertility treatments, and other medical services provided in Türkiye.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly to us, including:

  • Personal identification information: (name, email address, phone number, mailing address)
  • Medical and health information: (medical history, current health conditions, medications, allergies, treatment preferences)
  • Payment information: (billing address, payment method details processed through secure third-party providers)
  • Communication records: (emails, messages, consultation notes, feedback, testimonials)
  • Passport and travel information: (for international patient coordination)

2.2 Information Collected Automatically

When you access our Site, we automatically collect certain information:

  • Device information: (IP address, browser type, operating system, device identifiers)
  • Usage data: (pages visited, time spent on pages, links clicked, referring/exit pages)
  • Cookies and similar tracking technologies: (to enhance your experience and analyze Site usage)
  • Location information: (approximate location based on IP address, with your consent for location-based services)

3. How We Use Your Information

MJB Care uses the information collected for the following purposes:

  • Providing and improving healthcare services, medical consultations, and treatment coordination
  • Processing payments and managing billing accounts
  • Communicating with you about your treatment, appointments, and medical care
  • Personalizing your experience and delivering relevant content
  • Maintaining medical records and compliance with healthcare regulations
  • Conducting research and analyzing service quality (with anonymized data when possible)
  • Preventing fraud, addressing security concerns, and protecting legal rights
  • Complying with legal obligations and healthcare regulations
  • Sending marketing communications and newsletters (with your consent)

4. How We Share Your Information

We may share your information with:

4.1 Healthcare Providers

Your medical information is shared with licensed hospitals, clinics, dentists, and medical professionals at accredited facilities who are providing your treatment.

4.2 Payment Processors

Payment information is securely transmitted to third-party payment processors. We do not store complete payment card details on our servers.

4.3 Service Providers

We share information with service providers who assist us in operating our Site, conducting business, or providing services (e.g., hosting providers, communication platforms, analytics providers).

4.4 Legal Requirements

We may disclose information when required by law, regulation, court order, or governmental request, or to protect our legal rights, privacy, safety, or property.

4.5 Business Transfers

If MJB Care is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice if your data becomes subject to a different privacy policy.

5. Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal and medical information from unauthorized access, disclosure, alteration, and destruction. These include:

  • SSL/TLS encryption for data in transit
  • Secure databases and access controls for data at rest
  • Regular security audits and penetration testing
  • Employee training on data protection and privacy
  • Compliance with Turkish healthcare data protection standards

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, review, and update your personal and medical information. Contact us using the information provided in Section 11 to request access or corrections.

6.2 Marketing Communications

You may opt out of receiving marketing emails and newsletters by clicking the "unsubscribe" link in our communications or contacting us directly.

6.3 Cookies

Most browsers allow you to control cookies through browser settings. You may disable cookies, though some Site features may not function properly without them.

6.4 Data Deletion

You may request deletion of your account and associated data, subject to legal and medical record retention requirements. Some data may need to be retained for healthcare compliance and audit purposes.

7. Data Retention

We retain your information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Medical records are retained in accordance with international standards (generally 10+ years). After this period, information is securely deleted or anonymized.

8. International Data Transfers

Your information may be transferred to, stored in, and processed in Türkiye and other countries where MJB Care operates. These countries may have data protection laws different from your home country. By using our services, you consent to such transfers. We implement appropriate safeguards to protect your data during transfers.

9. Third-Party Links

Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected information from a child without proper consent, we will promptly delete it. Parents or guardians who believe their child's information has been collected should contact us immediately.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us:

MJB Care
Email: [email protected]
Phone: +90 552 351 58 94
Website: mjb.care
Address: Istanbul, Türkiye

12. Changes to This Privacy Policy

MJB Care may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of material changes by posting the updated policy on our Site and updating the effective date. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.